投诉管理后端集成
Basic Service Package with limited included service time Problem Solver Backend Integration
- Agree on service tasks, dates and team
- Message configuration on SupplyOn EDI system
- Scope includes message formats SO-ComplaintSupplier, SO-Report8DSupplier and SO-Acknowledgement
- Provision of sample test data
- Support to meet required SupplyOn and customer data quality level
- Test support for defined use cases
- Go-Live and stabilization phase support
- Handover to SupplyOn operations team
- Language: English (French or German may be offered in some cases)
- Exchange via ticket system or e-mail
Further information:
- Problem Solver Integration Guide
- After implementation runtime fees apply
A connectivity to SupplyOn application is necessary. Please add existing, new or update connectivity to your cart.
Additional services or service time can be provided on time & material basis (excl. travel costs and travel times) upon a separate order.
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