Problem Solver

The complaint management solution of SupplyOn is based on 8D  / 9S method that allows transparency for both - you and your suppliers. Complaints can be transferred from your internal QM system to your suppliers' or directly created on the SupplyOn platform. Following the 8D / 9S method, your suppliers can then process the complaints online step-by-step. Supporting methods such as 5-Why, Ishikawa and Drill-deep-and-wide help your suppliers get to the real cause of the problems

Your benefits:

1. You reduce costs by using a standardized, company-wide process
2. You save time by achieving higher process reliability and transparency in the online collaboration process
3. You achieve a high closure rate for 8D reports
4. You benefit from process automation
5. No internal process change necessary - you continue working with your internal system via backend integration